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"We were thrilled with this hotel from our arrival. We were met at the door by an amazing employee, who helped us with our luggage, helped us get checked in, brought our luggage to our room quickly, and was such a pleasure. The rooms are clean and very spacious, but you can tell that the hotel is older. The "stand-up" shower was very small, but there was shower capability in the tub that worked for my husband. The breakfast was nice, but very "English", which limited choices for Americans. All said, we were comfortable and enjoyed our stay, and would stay there again."

"Staff were super friendly and helpful. The spa was wonderful. We had an amazing massage. We walked to the cathedral. Take the tour. Found out so much about the history of this beautiful place. A few more plugins and lights in the hotel room would have been helpful. It was a beautiful room but a bit dark. "

"nice area, friendly staff, very clean hotel"

"Booking this holiday with Expedia turned out costly for us, we booked this hotel as it was dog friendly but when we arrived and they saw our dog they was you haven’t booked a dog but there was nowhere to prebook on the Expedia site. We didn’t mind paying £15 per night for dog but they also charged us £20 per night for having to change our room "

"There was an issue at the hotel where the sprinkler system was activated due to a fellow guest. The staff handled if very well in the circumstances. Recommend staying here and we will be staying again. Five star service…"

"Very comfortable beds and clean "

"Great location for coach and rail stations"

"A compact room with wonderful views overlooking the harbor. Staff was polite and respectful. It was very quiet. I wouldn’t say that the location was convenient but it was pretty. We stayed here before a cruise and don’t regret it. The bed was comfortable and the included gin was a big hit with my partner. "

"Staff are friendly and very helpful, going out of their way to make you welcome. We arrived too early for check in and breakfast had been cleared away, However, we were welcomed into the dining room and a full breakfast was put together for us (Simmi is amazing!) The room was spacious and very clean. Location very convenient, as we were attending the boat show, which was on the doorstep of the hotel. Parking is onsite and the hotel is also convenient to the surrounding shopping area. It is located on the seafront and we had views of the cruise ships coming and going from our window. Would definitely stay again."