"AC was noisy and reported it"

"I feel the card system should allow 2 keys for each room. Working on one key for the room is difficult."

"When I checked in the attendant was extremely rude and was one the phone and took a while to check me in. He seemed annoyed that I was there and didn’t even greet me. He didn’t explain any of the charges and charged my account without making me aware. He didn’t go over the documents and just told me to sign and initial my name. The property was nice and so were the amenities but they need to work on their customer service skills."

"Always excellent customer service by All the Employees!"

"I had reserved 2 rooms for a total of 3 nights. Due to the fact that there would be dogs in one of the rooms we were put in the end building. Not a big deal, right? Wrong! One of the rooms we could not enter because the key lock sensor was broken. So they give us a new room. That room smelled HORRIBLE!! Like dog urine & bad cleaners! After those 2 debacles we decided to just share a room and cancel the one smelly room. Nope, sorry. You didn't give 24 hrs notice, we must still charge you for the...