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"Friendly staff, nice room, safe parking. "

"Absolutely disgusting. First of all our room number was announced loudly across reception and the bar. Given we were two females and everyone nearby was male was inappropriate and dangerous. Supposed to have a twin room but was given a ground floor double that stunk of raw sewage. First complaint was made. Offered to move us rooms and once again announced our room number to everyone. Second room also a double that had the horrific sewage smell. Completely inhabitable. Told them we were not staying there and left. Would never book"

"Just stayed overnight, but was ideal for what we wanted."

"Cleaners every 3 days but room was clean. Not always hot water. Road noise. "

"Good value for money excellent room"

"Nice place and nice people. Southend is brilliant. "

"Great location, 10 minutes from rhe shops &zoo. Food was lovley, rooms were clean & staff were very friendly & helpful. Would 100%stay again."

"Poor communication of unacceptable parking fee "

"I attended for a Business Network meeting and stayed overnight at the hotel. I was in room 141, which was clean and comfortable. However, there was no natural light into the room and the lighting in the room is poor. The curtains were ill fitting and let the light in through the night from outside lighting. After the business network meeting, went into the bar area to get a drink and no members of staff were present, nor at reception. It was like a ghost town. On my way to my room bumped into 3 members of staff who let me know they were heading back to the reception/bar/restaurant area. At this point it was getting late, so had a drink, ordered a pizza to take and eat in my room."