Find all hotels by Barcelo in Riviera Maya from SAR 1,335

"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!"

"On our first day, right after arrival, we went to the beachside restaurant. Unfortunately, the food selection was very limited, and most of the dishes were cold and low quality. When we got to our room to rest, we were very disappointed to find multiple large, clearly visible stains on the bed sheets and pillowcases. This was quite upsetting, especially as a first impression. We contacted Expedia and even requested to change our hotel, but that request was not approved. However, the front desk provided us with another room, which was noticeably better. Overall, the food quality throughout our stay was below average. Most dishes were either cold or overcooked. On a positive note, the majority of the staff were kind and friendly, with only a couple of exceptions, which didn’t significantly affect our experience. The hotel environment and natural surroundings were beautiful and definitely one of the highlights of the stay."

"I recently stayed at Xcaret in Riviera Maya and would rate the experience 3 out of 5 stars. The staff was generally friendly and helpful throughout the stay, with one exception—checkout. Unfortunately, the gentleman assisting us didn’t say a word or ask how our stay was, which felt like a missed opportunity to leave a positive final impression. The rooms were pretty average, but to be fair, we didn’t spend much time in them beyond resting and sleeping. The real highlight of the trip was the activities. There was plenty to do—cenotes, kayaking, snorkeling, and even seeing exotic animals. Those experiences made the trip memorable. Food, however, was a bit disappointing. Most of it was very average, and to make matters worse, several restaurants require reservations that we were told need to be made up to six months in advance. We were able to get into Xin Gao due to a cancellation, but unfortunately, the meal didn’t live up to expectations. My pork filet was tough and dry, and the rest of my family’s meals were just okay. One thing to note—the resort is massive. Bring comfortable walking shoes! That said, I actually enjoyed walking around and exploring the property, so that was a plus. Overall, we did have a good time thanks to the activities and atmosphere, but there are definitely areas—especially food and reservation access—that could be improved. Give all guests at least 1 reservation everyone deserves that at minimum. "

"We had amazing weather the full time we were there, the amenities kept us cool. The AC in our room wasn’t cold, but there was a fan, so that helped circulate the air. We burned pretty bad so had some uncomfortable nights but was able to purchase additional sunscreen and after sun care at decent price. The buffet was the best — great options and variety, dinner less so, unfortunately. The steakhouse was a complete miss. Other dinner options (Italian, Asian and international) were just okay. We avoided the Mexican restaurant, as we saw reviews that it was very bad. Wish they leaned into authentic Mexican more. Would have preferred the buffet for dinner, but understand food waste/need for more structured service. All of the staff were amazing; welcoming, quick and efficient. Mixed drinks were delicious, although all very high in sugar. Felt very safe on premises. Would return! "

"Kids club was great, activities and entertainment were great. We will go back!"

"Excellent family-friendly vacation in a peaceful tropical setting complete with coatis, flamingos, and monkeys. Large inviting pool (deep so bring a floatie!) + fabulous little kids splash/slides area. Spacious resort - you would never think the hotel is actually sold out as there's always room for all. "

"Loved it!"

"Everything super clean. Kids club should make an effort to keep the kids busy and parents free, there are several rules and they call you whenever something is off with the kids, we couldn't enjoy a (well paid) spa moment because we had our phone buzzing. In general the staff is kind, but they approach their rules without context making things more complicated/frustrating than they supposed to be. The app is a disaster."

"Great hotel! Food and drinks were excellent. Staff and hotel amenities amazing. Great place to relax and enjoy a nice vacation. "