"The staff was friendly even though they were extremely busy. The hotel is right across from penn station which made it convenient to take the subway and train station. The only downside I would say is having purchase their breakfast add on. They have a diner onsite and I assume we were getting at least eggs and toast or something similar with the add on. Our voucher included a coffee or juice and a pastry. That’s what they considered to be the continental breakfast and in my opinion was a rip...

"great location but rooms need a little more TLC. Also AC worked but not the best"

"The room was very dusty and had dirt piled up in the corners… the bathroom vent did not work, at times the a/c would stop working. There was no refrigerator in our room to keep our drinks cold."

"Great"

"Amazing location. Bell men will go above and beyond to make your stay pleasant and they will get you anything you ask for. Concierge desk employees are not helpful at all, and they do not even try. I asked for newspapers one morning and they just said we don't have it and they told me they don't know where to get it. Bell men overheard it and within 5 minutes one of them brought it to my room. Concierge desk at the towers lied that they don't have newspapers and when I saw a pile of them on the...

"My only issue is that there is no lobby to speak of, which is odd. Otherwise, very happy with our stay!"

"This was a great retreat right in the middle of Times Square. Clean hotel with restaurants, bars and a pool. Rooms were cute and comfortable. Had a coffee maker and free water. Bed was comfortable large, bathroom was clean. Room service came daily. Only cons are that the elevators can be slow at peak times. But you will have that anywhere with more than 10 floors. Did not run into a single unfriendly staff member."

"The room was quite large and clean. The staff were helpful and the hotel a has a little cafe open in the morning for breakfast. It is in walking distance to two subway stations"