"Staff wasn’t helpful with assistance, incorrect information given several times"

"Excellent helpful staff, plenty of parking and very good facilities. Food /breakfast recommended. Air con in room great but made a noise every so often."

"I stayed in the lodge which was excellent, the only fault was that of other guests slamming doors constantly through the night. Otherwise great clean tidy place to stop"

"Only stay at this hotel if it is the cheapest and you have no other options. It’s very basic and falling apart and staff were rude. But it’s a good location and often the cheapest place in London. "

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...