"Room was small with no view, looking out onto an enclosed yard, but OK for the price paid and room was clean. Pillows had not been provided, but this was just an oversight and soon sorted by friendly staff. Unfortunately, no decaff coffee is provided in the rooms and when I checked with staff, they said it isn't available at all. This is disappointing and could easily be rectified. Plenty of free parking available. However, the worst thing is getting to the hotel and the lack of decent...

"We stay here one night, it was a nice room good bathroom, a great swimming pool, with a very nice breakfast in the morning."

"We chose this hotel because it was good value. Check-in was quick and, when we found our first room hadn't been cleaned properly, reception moved us immediately without any fuss. Unfortunately, the first room contained rubbish, a towel on the floor, and an unclean bathroom with an unflushed, stained toilet. The spa was disappointing. The hot tub was the highlight, but we were charged extra for towels and £5 for a locker, which wasn't made clear. The pool was very shallow, and the sauna and...

"Only stay at this hotel if it is the cheapest and you have no other options. It’s very basic and falling apart and staff were rude. But it’s a good location and often the cheapest place in London. "

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...