"Treated like a second class person as we had a guide dog. Put in an awful room! Requested a fridge and to have a patio door but ignored. Paid premium price £171 of which £25was for our Guide Dog who is cleaner than a lot of their guests apparently. Compared to our previous stay it was very poor. Even said we were not allowed to stay in the room we had as it had been refurbished and no longer a dog room. So basically all their old rooms they hired out to dog owners at premium prices as not...
"The hotel itself was fine. The pool which was one of the main reasons for booking this property was closed.
Then the hotel sent me a parking fine for despite paying for parking and having a receipt which has been nothing but stress to have this finally removed"
"It’s a long time since we’ve stayed in a HI and nothing has changed.
The weird bathroom door arrangement!
We stayed on a very warm night and didn’t receive any cooling from the aircon so a very uncomfortable night was had.
Bed also not made for taller folk.
Breakfast reasonable and adequate.
Staff all friendly and helpful."