"We had the misfortune to arrive at Best Western hotel to find our booking had been cancelled we had to rebook room. The Receptionist was very helpful and managed to book us into a ground floor room When entering hallway to room it was freezing because all other rooms were being renovated with the one room opposite door was open with no window in frame we were unable to process heating system which had a very complicated remote control the receptionist who was extremely help sorted it all out...