Find all hotels by Independent in Queen Camel

"Upon arrival it became apparent very quickly that the property doesn’t match the reviews given. Staff were friendly but a shoestring budget which this establishment obviously has to operate with sadly leaves it lacking in many areas. The room was on the surface clean but closer inspection showed now dusty and I need of more attention. We were told that it was better to have a bath as the shower wasn’t working properly, neither was the tv which kept turning off due to complete lack of WiFi in the room along with a intermittent working fan and light in the bathroom. Difficult to sleep with the beat of very loud music in the bar until well after 11pm. We mentioned on arrival we would need our breakfast at 8am which is when the breakfast service begins. Chef arrived late and breakfast arrived at 8.40am. Breakfast was the most measly of offerings. Cold baked beans, white bread only and no brown sauce. Cup of tea served in stained cup. All in all very disappointing and definitely not worth the £95 we paid. We won’t be returning to this establishment "

"Really comfortable boutique hotel with good food."

"Friendly staff"

"Easy to find, good car park. Staff were so friendly. Property clean and warm. Breakfast was delicious. Definitely a must stay for the beautiful Frome . We all really enjoyed our stay - thank you . "

"Clean period property. Had a pleasant stay and breakfast was amazing"

"Parking was safe and easy and staff were very friendly "

"Lovely room. Great evening meal & breakfast Easy free parking...We enjoyed our stay. Hotel is in a great central position to the town.... Many thanks again..."

"My husband and I stayed for one night and it was ideal. Centrally located, clean and great value. Plus the BEST shower we’ve ever had."

"When I came into the hotel and was given my room key, the first thing I noticed was the smell of dampness in the room. The carpet had burned marks all over it and stains and in places was missing carpet and built bar floor. The wallpaper was torn off the walls. The room was filthy dirty had not been cleaned and full of dust and dirt smoked disgusting so did the toilet and shower. There was sick and vomit on the side of the wall dried in there are multiple stains on the roof on the walls of the hotel room and over the bed. The mattress was completely filthy. Looked about 20 years old. I would not let a dog sleep in the room or even a cat the heating was switched off and did not work because of the pipework had been leaking. They were visible. Water stains all over the floor. All of the paint was peeling off the walls and ceilings and there was black mould on the windows of the hotel room. I went straight back to the hotel front desk and said the room is nothing like the ones in your photographs and I was told the hotel had not been redone for a long time and they know there is issues with the hotel and they’re trying to upgrade some of the rims when they can afford to do it however this is just the way their rooms are right now I asked and demanded to be moved to a different room. I was then shown another room which was even worse there is no elevator in the hotel room a lot of stairs and the hotel room smells of cigarettes and dogs and there was rubbish all through the hallwa"