"For a hotel at this price point, the level of customer service was completely unacceptable. Across every single interaction, the staff exhibited poor attitudes and came across as genuinely unpleasant.
The check-in rep in particular set a terrible tone for our stay—they were snappy, sassy (and not in a witty or charm-filled way), and noticeably dismissive. We expected a high-standard, welcoming experience given the rates charged, but the lack of basic hospitality meant we saw zero value in our...
"For a hotel at this price point, the level of customer service was completely unacceptable. Across every single interaction, the staff exhibited poor attitudes and came across as genuinely unpleasant.
The check-in rep in particular set a terrible tone for our stay—they were snappy, sassy (and not in a witty or charm-filled way), and noticeably dismissive. We expected a high-standard, welcoming experience given the rates charged, but the lack of basic hospitality meant we saw zero value in our...
Marcelo