6/10 مقبول
Steve
مسافر برفقة العائلة
٢٦ أبريل ٢٠٢٦
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
Iberostar is a shadow of its former glory from 15-20 years ago. Over the years I visited Iberostar Linda, Iberostar, Selection Suits, Iberostar Punta Cana, Iberostar Hacienda Dominicus. This honest review is based on comparison of the current state to my previous 25+ years with this brand and 11 stays.
- Rooms are dated and the fixes to address issues are "creative" with a negative connotation. My balcony and my window locks were broken. The staff chose a creative approach of drilling a hole, so you have to insert a stud pin through 2 panels. Did it work? Yes. Was it annoying? Absolutely. Is that a 5* hotel solution? No!
- No pen or notepad on the nightstand (was offered 3 years ago and before), no clock, mirrors are old
- Bathrooms doors don't lock by design.. This is a new industry trend I guess but doesn't make it a good thing.
- Black dirty Table lamp that was very out of place and would be an embarrassment even to a 3* hotel.
- AC works but it's weak
- Bathroom products are very basic. No personal care kits. Cotton pads, Q-tips, Toothbrush/toothpaste kits, shower cap, shaving kit. Anything? Nope, Nada.
- Food is still ok but not as good as several years back. Lobster Thursdays? Gone.
- Staff is undertrained compared to old times especially in buffet and restaurants. Why?
- The vibe I got "we still have customers why bother"? Won't last much longer with this attitude.
After 25+ of being a loyal customer I won't be coming back.
Steve
أقام 6 ليالٍ في شهر أبريل عام 2026
