Find Hotels near Preston Smith Intl. Airport (LBB)

"Clean room"

"Room was clean, bed was comfortable and so was the air I didn’t have to adjust temp the entire time I was in room. Tv remote awful.. slow had to down load channel to phone but.. phone was in truck charging because there are no usb ports in room.:( Hotel was over run with families of young children having fun running down hallways I would have preferred to have been located away from all the families. Hotel appears to have taken a star down not what it used to be over the past 8 years I have been coming to Tech football games"

"Very nice staff and hotel is so close to Tech."

"This is a staffless row of suites across from the Pioneer Pocket hotel. You park right in front of your suite which includes a separate living area, bedroom, and bathroom. The room was clean, featured extra toiletries, and was convenient to downtown dining. This is our new favorite in Lubbock and was very reasonably priced."

"I’m not sure what went wrong, but when I arrived to check in, they couldn’t find my reservation. Apparently their system didn’t have the information from Expedia. It took almost two hours for them to try to resolve the issue, and during that time I had to go back to my car, drive around, and sit on hold while going back and forth with customer service. I was told an escalating manager would call me back, but that never happened. By the time two hours had passed, I no longer felt comfortable staying there. What made the situation worse was the lack of ownership from the staff. Imagine flying from Atlanta to Lubbock for a black-tie event later that afternoon, arriving around 3 PM expecting to check into your room to rest and prepare, only to get stuck in a customer service loop instead. Overall it was a very frustrating experience. No one seemed concerned that I ended up losing money because of it."

"Room was dirty, bathroom dirty, shower had hairs and etc in it. room was nothing like photos on hotels.com site. linens were stained. had to chase the staff in the morning for towels to take a cold shower (no hot water) plenty of parking though...."

"Our AC unit took a while to cool the room but did its job after a few hours. The bathtub was slippery because it was peeling so taking a shower was a bit dangerous. "

"Room was nice and clean. Staff was super helpful on very busy night."

"Yes"