"Seemed clean enough. Desk help was okay and breakfast was good. Bed was nothing special and the pillows sucked."

"Staff came into my room unannounced"

"The desk clerk that checked us in was amazing-very helpful and friendly! The girl checking us out not so much—said she could not provide us a receipt for our stay because we booked through a third party and also let me know, very matter of fact, that I would not be getting any BW reward points either! The clerk that checked us in switched everything over and said we would get the BW reward points. Not as important as the two very different attitudes between the two desk clerks. Housekeeping was...