"Staff was friendly, always available to help with any questions/concerns"

"Though we did not actually stay here, the customer service was fantastic. We booked 2 rooms for a night. I checked in the early afternoon to make sure the rooms were on the same floor. They changed things around to make that happen. Later, due to unforeseen circumstances, we no longer needed the rooms. When I explained this to Lori, the front desk agent, she allowed us to cancel with no hassle, even a few hours after the deadline. I will rebook here another time and appreciate the...