The Customs House Port MacDonnell

Property class: 4

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Reviews

9.8 out of 10
Exceptional
Located close to Port MacDonnell & District Maritime Museum, The Customs House Port MacDonnell provides a terrace, a garden, and laundry facilities. Guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Laundry
  • Kitchen

Room options

View all photos for 2 Bedroom Apartment

A bedroom with a bed, a window with a view of the beach, and two framed pictures on the wall.

2 Bedroom Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for 2/3 Bedroom Apartment

A bed with a dark blue floral headboard, white pillows, and a dark brown floor lamp.

2/3 Bedroom Apartment

  • Partial ocean view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

About the neighborhood

Map
3 Charles Street, Port Macdonnell, SA, 5291

Getting around

  • Mount Gambier, SA (MGB)
    38 min drive

About this property

The Customs House Port MacDonnell

  • Upscale bed & breakfast near Port MacDonnell & District Maritime Museum
  • Located close to Ewens Ponds Conservation Park, The Customs House Port MacDonnell provides a terrace, a garden, and laundry facilities. Stay connected with free in-room WiFi.
  • You'll also find perks like:
    • Free self parking
    • Barbecue grills, smoke-free premises, and wedding services
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as fireplaces and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and separate sitting areas.
  • Extra conveniences in all rooms include:
    • Heating and portable fans
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with hair dryers and shampoo
    • 100-cm Smart TVs with digital channels
    • Separate sitting areas, kitchens, and full-sized refrigerators/freezers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities

Guest services

  • Wedding services

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

More

  • Access via exterior corridors
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Separate sitting area
  • Washing machine

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is The Customs House Port MacDonnell pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Customs House Port MacDonnell?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

What time is check-out at The Customs House Port MacDonnell?

Check-out is at 10:00 AM.

Where is The Customs House Port MacDonnell located?

Offering direct access to the beach, this Port Macdonnell bed & breakfast is 0.1 mi (0.1 km) from Port MacDonnell & District Maritime Museum and within 20 mi (32 km) of Ewens Ponds Conservation Park and Blue Lake Reserve. Cave Gardens and Umpherston Sinkhole are also within 20 mi (32 km).

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Reviews

The Customs House Port MacDonnell Reviews

9.8

Exceptional

9.8

Cleanliness

8.0

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 35 out of 39 reviews
Rating 8 - Good. 4 out of 39 reviews
Rating 6 - Okay. 0 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and friendly staff.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved it.

We really enjoyed staying in this beautiful historic place. Emma was wonderful, the suite was spacious and comfortable and the history was interesting.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Customs house felt luxurious and was very spacious, with high ceilings) and comfortable to stay in with its old world charm. The breakfast basket was delicious and more than we could manage. I would stay here again in a heartbeat.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Andy and Gretel have made the Customs house into an amazing place to stay. We stayed in the Policeman's apartment and on arrival realized right away that we'd made a mistake to book only one night - we should have booked several just for the experience of staying in this house longer! The house is directly across from the harbor inside the breakwater. Port McDonnell is small and quaint and a good base for exploring the Limestone Coast. Note that the bedrooms are upstairs and the bathroom on the main floor.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful and the location close to the beach and jetty was perfect
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at The Customs House, it's beautifully furnished and feels very cosy. The beds were super comfortable with lovely linens. We especially liked having access to the rear courtyard, this was a lovely spot to eat our dinner and have a morning coffee while protected from the Port Mac wind. We will definitely be back!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous building and great host.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
A fabulous building and location
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely gorgeous property to stay in. We loved the history of the property combined with the comfortable and spotless accommodation. Our biggest regret was we only booked for one night as we could have stayed a few nights and explored all the fabulous sights in the area. I would highly recommend this property for families.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customs House is a grand European style building in an Aussie coastal town. The apartment has been renovated beautifully. It is located close to the eateries and a short drive to Mt Gambia.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Port MacDonnell.

A very comfortable and enjoyable place to stay. Would definitively stay there again. Nice to stay in a building with such history.
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gemütlich und warmer Empfang

Sehr gemütlich, warmer Empfang, charmante Wohnung in charmantem Haus, perfekt eingerichtet, direkt am Meer!
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique well appointed accommodation in an interesting historic building. Comfortable lounge area with gas fire. Upstairs bed separate from the rest of the rooms made for a good nights rest.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly host. Bed was beautifully comfy, shower was warm and the dressing gowns were super- cozy. We especially enjoyed the fire place on the cold, wintery nights.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay it is a beautifully restored historic building however 1 bathroom & toilet in the same room was a little difficult at times and there was only 4 of us staying i can't imagine 6 people being able to cope with the lack of bathroom facilities
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location Beautiful presentation of a significant historical building with all the mod cons Included
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived late after a long drive sightseeing from Apollo Bay. We were greeted by the very friendly, nice, and helpful owner - Grant who showed us our large, clean, nicely remodeled, historic building. We stayed in the Postman’s suite which had 3 large bedrooms, kitchenette, parlor, 1 bathroom, laundry, wood burning stove, and more. It is huge. Had an amazing dinner at The Barn that night, about 20 minutes away, then returned to our comfortable beds for a deep sleep. The heaters worked well to create toasty rooms, and we enjoyed a wood fire in the morning as we ate breakfast. If your looking for a standard hotel, this is not it. If you’re looking for a special experience with history, that is comfortable, and is well cared for, this is for you.
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maritime history experience

Imposing building with a sense of history - the former policeman's residence was very comfortable but fly screens might be required to keep those pesky mozzies away. The friendly owners were on hand to ensure everything was right. Well equipped to make a memorable stay. Lovely café/restaurant just a very short walk away. Definitely recommend visiting the maritime museum across the road and the site of the old lighthouse at Cape Northumberland towards sundown.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highest Quality accom. excellent beach location.

Host Emma was very friendly and made one feel most welcome. B&B in easy walking distance to eateries, drinkeries and beach. Very classy place !!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常喜欢这个酒店…环境优雅…在这里呆着很放松，适合度假休闲
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay on the Coast after a long drive

Great hotel to use after or before Great Ocean Road trip.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really great stay

Include everything we wish as a hotel, really comfort bed and a huge lounge. Modern style kitchen and good brand cookware. No wifi, but who cares, we can see the sea through the window.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort at Customs House

The B&B was absolutely beautiful with hosts to match. The apartment we stayed in was very comfortable and nicely decorated. Fantastic views from all windows. The second bedroom was set up to entertain the kids, a fantastic find and we'll be sure to bring the kids next time!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Acceptable price; Service: Friendly; Cleanliness: Delightful; Hair products etc in the bathroom would have been good.