"The room was very dirty. Spider webs everywhere, actually had to kill a few spiders. Did not sleep well. The sheets and blankets had stains on them which we didn't notice until bed time. We had an accessible room which was not accessible at all. Could barely get a wheelchair in or around the room. The bathroom door didn't shut all the way and it was freezing in the bathroom compared to the room. The bathroom was accessible but not the actual ones room. The room was too far away from the...