Verified review
2/10 Terrible
MANUEL
18 October 2026
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We decided to splurge at this resort to celebrate our 20th anniversary. However, even though this hotel is advertised as a five-star resort, it operates more like an inn. First, the gym, infinity pool, and the restaurant-bar were closed at all times. We were placed in room 29, right at the entrance in front of the lobby, facing the street, and despite being so close to the reception area, we never had Wi-Fi or internet access on our own devices; basically, we were in a dead zone. With many facilities closed, and I assume no designated smoking area, most guests (large groups of men) congregated right outside the lobby and talked all day and all night, so we could never open our windows if we wanted to rest. And as we talked about resting, we decided to use the pool garden area to have a resting picnic on our first day there. But we were annoyed by the work and machinery noise the entire four hours we spent trying to eat and sunbathe. But the worst and most detrimental to our vacation there was the obnoxiously loud kitchen (breakfast staff). They were always throwing the dishes and utensils loudly and violently. On our last day, I was fed up and wanted to ask them to keep the noise down, but my wife stopped me as we were leaving already the premisses. I do not recommend this place for resting, relaxing, or enjoying yourself as one may expect at a resort. We ended up running away every day from the hotel to try enjoy our stay in Pisa Italy.
Stayed 4 nights in Oct 2026
