"Stayed in a standard double room overlooking Tower Bridge which the view was great. The room was very outdated and needed a bit more focus on the cleaning. No usb sockets and still old sockets for fax machines! The furniture was old wooden cupboards and the door to the one with the mini fridge was not quite on its hinge. The carpet, although vacuumed, could do with a clean and there were quite a number of lamps and surfaces with dust on. Walls we know become damaged which can't be helped but one of the lamp shades had brown stains marks on it. The sheet on the bed also had a tear in it.
The bathroom, we found a hair or two and the bath itself was quite grubby and porus so appeared to be dirty. I know from experience this can be difficult to make look clean. There were rust marks on the tiles from where perhaps a handrail once was. It was also quite dark as only 3 spotlights.
All that said, the view was lovely, were were staying for a special birthday and I had put this on my booking and around 10 minutes after arrival, there was a knock at the door with a complimentary bottle of wine and a slice of cake.
We dined at Vicinity and the food was plentiful and again a complimentary slice of cheesecake was given for the birthday boy.
Overall the sleep was fine, the bed itself was comfy although I have sensitive skin and did find the bedding a little too stiff.
Breakfast in the Gallery was self serviced and plenty of continental and full English options available. We were room 643."
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