"Good service"

"Very clean and they did let me check in 2 hours early. However, I paid extra for the king bed, Mountain View balcony room and instead looked at rooftops and the loud pool. If you turned your body to the left, you could see the mountains. When I called them to let them know there was a mistake, I was told this room counted and since I booked through a third party- Expedia- I would have to pay more if I wanted an upgrade. I explained that I only wanted what I already paid extra for- no upgrade and...

"Great helpful staff"