"There was animal urine on the air conditioning unit and when addressed with the staff, I was dismissed and provided excuses. Overall condition of room was terrible with a lack of any attention to detail."

"The towels were not clean plus they only gave us on washcloth and to very small bath towels. The bathtub was very unsightly and when called the front desk no one answered the phone we had to go ourselves to find an employee. No blow dryer, no coffee pot in room"