"clean room,"

"Front desk staff/maintenance staff were great. However, a particular female employee (perhaps cleaning staff) was EXTREMELY RUDE AND ABRASIVE to my wife. We had a problem with the door handle to front door of our room. Front desk staff told us how to get it to open. Next day still had the problem. My wife asked a cleaning staff lady if she could open the door. She said my wife had to go to front desk. My wife went to front desk, they walked back to room to assist. My wife was telling...

"Seems like the employees are still learning to check-in process or the system was not working because it took more than 30 minutes to get a room key. The room was never cleaned(I stayed 2 days), towels never replenished. Cleanliness in the rooms and outside in the lobby was great. Employees are professional and very apologetic for wait time. I would stay here if I needed to for a day but I have had better experiences at other local hotels in the area. "