Find all hotels by Dunas Hotels in Patalavaca

"Very basic accommodation with plug sockets hanging out of the wall definitely needs some TLC but a lovely stay for the money "

"The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”. The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service. The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm. The beach is not hotel front, you have a good walk to get to the sand. You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours. We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot. This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows. Stay elsewhere!!"

"Amazing stay overall. "

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"Close to airport and next to large shopping mall"

"The food was INCREDIBLE! Thee rest buffet restaurant and all inclusive I’ve been to by far. It was very windy and rainy most days I was there but the staff made up for it by putting together games and fun drinks for both adults and kids. It was so much fun but also nice and relaxing. The amenities were phenomenal and my room was impeccable 😊🙌"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"

"We've had a disappointing stay this week. It began at check in when the staff seemed disinterested and not very knowledgeable. We weren't offered help with our cases and had to carry them up 27 steps. The room lacked character, but was generally clean. We tried to book in at the spa to be told it was fully booked ( not a problem). We tried to book later into the week and the staff member then booked us onto the wrong day. Again we decided to switch our itinerary rather than have to explain again. I then received no fewer than 7 emails all in Spanish regarding our booking. I had no idea what they said, so had to go back upto the spa to check all was okay. On the morning of our booked treatments we turned up to find the thalasso was out of order ( no email this time). We had our massages and decided to use the thalasso part later in the week. The massages were a great disappointment, very lacklustre and quite a bit of the 50 mins seemed to be hands off. The room was cold and bare and lacked ambience. We returned later in the week to use the thalasso and found a private party was going on, on the terrace. So instead of a relaxing and serene time all we could hear was the loud boom boom of the base music. The men's changing rooms, were out of use and so we were all in together. Not a big problem, but again no mention pre arrival and it's a very small space. There's lots more I could add, including lack of a freindly atmosphere, but unfortunately I have run out of characters. "

"Super, clean, friendly and safe place. Highly recommend "