Find hotels near Palace House, Brockenhurst from SAR 378

"Hotel is a bit tired. One lift out of order made the other two very busy at times. In our room, the light when you entered the room wasn't working and no matter what we did with the heating controls the room never seemed to warm up. The shower control was very stiff to turn off. Lots of mould around the window reveals. In the glazed area where the bar was, you can see where some panes have leaked and there is corrosion and paint peeling. Staff were friendly."

"Lovely stay, very clean with everything you need.Very relaxing "

"WiFi and air conditioning good "

"Overall the stay went well, although the room did not meet expectations after seeing pictures, with it feeling worn and in need of refurbishment, and the car park full of pot holes. You could also hear guests in other rooms, especially as they flushed toilets, used the shower, and made noise. Staff were friendly and inviting and beds comfortable. I would mark it more within 3.5 stars than the advertised 4 star. "

"Stains over carpet and sofa in room. Damaged furniture, over all not very appealing. Bathroom was clean at least "

"Fabulous stay and food "

"Yes "

"The staff go out of the way to make a stay as comfortable as possible."

"Fabulous hotel from home, great facilities, lovely cafe and fab staff. Definitely staying here again! "