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"nice clean spacious"

"Incredible find!!!!! I loved the floor plan of my room so much, I honestly feel so spoiled with the layout! I stayed with my friend and we both got our own bed with a desk in the middle, giving us our own space. Such a wonderful hotel in a convenient location. The staff was super friendly and helpful, I would definitely recommend to my mother/friends lol and I would come again. 15/10 "

"The hotel is very new and use touch machine for self check in&out. Staff is friendly and helpful, there are coffee bag, tea bag, bath salt, etc placed in the lobby you can take freely. The room is tidy, clean and big enough for a solo traveler. Overall, very high cp value. "

"Very handy location near tram stop and with views of the castle. Food village very close too. Staff charming and helpful. Comfortable room. "

"Hotel is conveniently located and just a 5 min walk to the Kumamoto rail station. Service at reception was excellent. I had some issue with the lock on my door and it was promptly attended too. The stay comes with a free Japanese breakfast with option to dine in or take out. Overall will stay at this hotel again."

"Great spring water"

"No hair conditioner which is a surprise in jap hotel"

"very clean and staff were all friendly and polite. Loved spa and baths !! "

"We appreciated the location, and especially the staff. Most appreciated was the refund for our prepaid nights that we could no longer use due to changes in our schedule in Kumamoto. "