Find all hotels by Freetobook in Odiham from SAR 324

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."

"Great stay, lovely hotel, enjoyed dinner and breakfast too. Would happily stay again."

"What is this hotel like if you're not part of the target market? Off-season and mid-week the prices are good, so even without kids we decided to stay. Short version: It's pretty odd, but it works well for the price, and the breakfast is very good. First, it's all set up to be very busy, with online check-in and no human interaction. It's strange to be there when it's quiet, but hard for the systems to adapt. For example though mostly empty, trying to arrange for a check-in before 4pm (when the automated system is programmed to first release your keys) was impossible: The number in the booking email was never answered, and the response to an email request was direction to use a different phone number (with different music) that also was never answered. Showing up early caused a bit of confusion - there is no registration desk, it's computer only. But the 'concierge' staff were lovely, and after consultation with an unseen manager, we were told we could check in early, though for a fee nearly equal to one nights' stay. Not a lot of choice at that point so we agreed, and they kindly looked after luggage until the room was ready. And in the end there was no fee charged. The Kingdom room was good (and would have been great if we'd brought two kids, and ok even with three). We didn't get into the pool, hours are very limited. But the breakfast was far above average for a production breakfast buffet, a good variety. Strange to book for an empty bfast room. But recommended!"

"Simple check in "

"The room that we had was excellent and the service and food was of a very high standard. The whole experience from the moment we arrived to the day we left was thoroughly enjoyable."

"Wonderful staff and lovely food."

"Very good pool and spa area"

"The welcome on arrival, the staff, the food and the room. We had such a lovely stay here and would recommend this hotel unreservedly."