"Great place right in City Centre. 5 minutes to train station. Great staff, great rooms."

"Nice stay"

"Another excellent stay in a family room. All of the staff were friendly and helpful. We appreciated the great breakfast selection. The hotel is in a great location - within easy reach of the Mailbox and Bullring."

"The most comfortable bed and beautiful hotel"

"Always love staying at this hotel. Staff are super friendly, the beds are so comfy and I love that you can watch Disney+ and Netflix on the TV."

"The room was filthy and covered in hair when I arrived. The overall cleanliness was unacceptable. The staff were terrible, especially Nick, the duty manager, and Haniin, the receptionist. The cleaners entered my room while I was in the shower without even knocking, which was a complete invasion of my privacy. When I reported this to Nick, both he and Haniin were rude, dismissive, and didn’t even apologise. To make matters worse, there were bedbugs in the room. This was one of the worst hotel...