Find all hotels by Independent in Northwest Chicago, IL from SAR 322

"Family of four, girls are 9 and 14. We go to different great wolf lodges. This one wasnt bad, two attractions were closed temporarily due to kids puking. Be present with your kids, go on the water slides, tube the lazy river, get smoked by big waves in the wave pool. Sad seeing all the parents on their phone then we are dealing with the kids behavior with no parent around. No hot tub here unfortunately. Best GWL hot tub is in Traverse City, MI. HUGE adult hot tub and even a decent size family one. Smaller park in TC overall but dig the tubs after freezing in the park."

"Embassy suites is usually one of my go to hotels. However this one needs some refresh especially for the beds which were lumpy, had a sink hyarea and overall none supportive. Additionally the phone didn't work to call front desk or room service etc...we were just there for 1 night and this was discovered late . Lastly would prefer in room dining options that had more than pasta or salad options. A basic burger or chicken strips were lacking.... traveling with dairy allergy really limits pizza options."

"I think you took advantage of people needing a place to stay when their flight was cancelled. The price was very inflated but we had very little choice about where we could stay. "

"Everything was great "

"Yes"

"Clean room safe area"

"The room was clean. The staff was very friendly. However, I specifically chose this hotel because parking was available. When we arrived, however, parking was not available. I was instructed that there was a lot down the street, outside, and I could park there. It was very inconvenient, especially since I had a friend with me who is not capable of walking the few blocks and uses a cane. After asking several times, I was told that some Parking had opened the following morning and I moved the car. I was then charged $87 overnight instead of the advertised 54. The other issue is the fact that there was absolutely no water available in my room the second morning of my visit. There was apparently a plumbing issue and the entire hotel was out. I understand that these things happen, but there was no attempt made to make accommodations or provide water when I inquired at the front desk. There was no running water in the entire hotel, no restrooms, no faucets, nothing. Again, I understand that things happen, however, my bill totaled over $450 for two nights accommodations. Not outrageous, but not an insignificant amount, considering two of the major amenities that I had hoped to expect were unavailable. "

"Clean and comfortable after a long flight. Breakfast was very good."

"You get what you pay for."