Find all hotels by Independent in Northchapel

"Used the pool, steam and jacuzzi. All facilities within that area were immaculately clean, including the changing room. Staff were friendly and helpful. "

"An attractive and welcoming hotel, full of character and set in delightful grounds. The staff are friendly and helpful"

"Good wi fi building is a bit tired but my room was good. Reported bedside light not working which was noted immediately "

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."

"The staff were friendly and welcoming and the room was perfect. We stayed on after checkout and used the facilities in the bar and had a walk around the estate. Breakfast was great and overall our stay was amazing."

"Staff were so great, me and my wife had such a pleasant stay."

"Yes "

"Clean room and staff were amazing. I will definitely be staying there again :)"