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"Customer service was excellent"

"Loved the staff. All super friendly and helpful. The food was okay. The buffet food was consistent, it was lukewarm consistently. The Italian restaurant was the best of the bunch. The whole place looked “tired” and needed freshened up. The bathrooms by the pool were icky and needed constant cleaning and neither the water nor the dryer worked in both the ladies and gents. Overall the place was okay. Was it 5 star great no. I expected more for a 5 star hotel and vacation."