"Great facility"

"If the elevator break the only way to get down is to go down the stairs. If you stay request a room from 5th floor on down. We were on the 16th floor so do the math. The stairs were slippery from the condensation. I asked for a handicap room because I had my dad who is disabled due to a stroke. It took me 45 minutes to walk him down, luggage, and a toddler."

"Roof top pool was closed for a private event. Hotel hosting FIFA party, road closed in front of the hotel and valet was like two blocks away. Needless to say, this is not what I signed up for. Requested to cancel my reservation after check in due to these things not being disclosed at booking. Hotel refused. Would not even cancel for the second day. Charged me $180 for valet to park my car and then pull it back up for me to leave. I’m a private client with Chase Bank, they have returned my...

"Poor communication, not professional at all, and the valet parking used our car over night pretending to take it to valet parking, expensive and not worth it ."

"Jessica was amazing and resolved an issue with our room by going above and beyond for us! We enjoyed our stay soley because of her! She's incredible! Thank you so much, we truly appreciate it!"

"We had the most amazing time at Altair ! The staff was incredibly kind, caring, and accommodating. They even held our luggage when we arrived early and after checkout, which was so helpful. The shuttle to the beach was always comfortable and punctual. Anything we needed, they had, and everyone on the staff was so welcoming and helpful. The breakfast was amazing, and we truly enjoyed every moment of our stay. We are already looking forward to coming back and would highly recommend Altair to...

"Yo"