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"Exceptional customer service, very slick shuttle service from the airport. Everything was wonderful except the only complaint is waiting over an hour for our evening meal. I understand that the staff need to eat too ( all the staff disappeared for at least 20 minutes) but as we were the only ones ordering food in the restaurant we would have appreciated being kept informed that there was going to be a delay especially as we had an early flight the next day. "

"Beautiful old hotel in downtown Nairobi. The suite was excellent. The lounge is great. The hotel helped us get to the airport when downtown was hit with the Gen Z protests. "

"This was a good stay, the staff could not have been more welcoming or helpful. The room Was clean and comfortable, the breakfast was fabulous with a huge amount of choices. The hotel is very well positioned I would stay here again"

"The service was impressive, the hotel was clean and comfortable. The common areas and restaurant were lovely. The only area that needs a bit of updating is the gym. It's functional, but showing it's wear and tear. "

"It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips. "

"The staff and managers are very customer service oriented, especially the night manager MOSES and the Reservation Manager, Lillian. WAY TO GO!!! ASANTE SANA SANA SANA!!!"

"Limited dinibgbopyions due to the large scale renovations "

"All good"