"The TRYP Hotel in Newark presents itself well on the surface. The property is attractive, reasonably priced, and the amenities are perfectly acceptable. Unfortunately, my stay was overshadowed by some of the worst customer service I have experienced at any hotel.
The first room I was assigned had a cockroach on the bed linens. When I reported it to the front desk, there was no apology, no expression of concern, and no acknowledgment that this was a serious issue. The employee simply handed me a...
"The TRYP Hotel in Newark presents itself well on the surface. The property is attractive, reasonably priced, and the amenities are perfectly acceptable. Unfortunately, my stay was overshadowed by some of the worst customer service I have experienced at any hotel.
The first room I was assigned had a cockroach on the bed linens. When I reported it to the front desk, there was no apology, no expression of concern, and no acknowledgment that this was a serious issue. The employee simply handed me a...
Michael