"we are elderly and we were booked in a third floor room. The elevator did not work during our entire stay. plus the room key they gave us did not work. I have a bad back and my husband has bad knees. we had to do 3 trips to bring up our luggange and get a room key that worked. This was unacceptable"

"Soap in our shower was empty. Big bottles with and inducatur window, but empty. Same with our traveling companions room. Traffic was very loud. Staff was great."