"The property was beautiful with an abundance of pools, restaurants, and entertainment. The staff were incredible and very accommodating! Everyone was very helpful and kind to us and our 9 month old baby. There was a small drainage issue in our shower that caused some flooding. The hotel was very prompt in sending someone to address the issue and to change our room. The hotel expedia support staff went above and beyond the next day by offering spa services, which helped us relax further. Really...

"We had a great stay despite hurricane Melissa and wish to commend the staff and management for their response and attention to guests' needs and services during and after the hurricane. We met many outstanding and caring staff and hope hotel will be able to retain them once it reopens. We are also grateful for the complimentary days post hurricane and all the efforts to facilitate our safe return to our respective homes. Prior to the hurricane, we were pleasantly surprised with upgraded...

"The room was very clean and comfortable. The room had a back porch with table and chairs. Staff were very friendly. Overall It was a very good choice. "

"Goid"

"The staff are all great and really make your stay personal "

"Room was super clean and welcoming! I loved how friendly the staff were especially the two front desk ladies, the one that starts in the morning was amazing, great customer service skills! Jennifer was also lovely. We enjoyed our stay there and will definitely be back with the entire family! "

"We just spent 9 nights at Sunset at the Palms, and it was truly exceptional. From the moment we arrived, the staff made us feel welcomed, cared for, and completely at ease. Every interaction felt genuine — warm smiles, thoughtful service, and an attention to detail that never felt forced. It’s clear this is a place where people care about what they do, and it shows in every corner of the experience. The resort itself is beautiful, peaceful, and thoughtfully designed — a perfect balance of...

"Amazing!!! I will book this property every time I visit Negril. The staff was so welcoming, food was amazing, cottage was out of this world "