"The room was not clean. There were traces of blood/ dirt on pillows and blanket. The bed was so old and disgusting we both got backache and neck ache and couldn’t sleep throughout the night. There was no iron in the room and the hair dryer was broken. The bathroom was so dirty and poorly maintained that it looked like a homeless shelter. The staff looked like they hated their job, except of an East Indian guy who was the only friendly person there. They didn’t have tissue paper and when asked,...