"Enjoyed the authentic and excellent customer service provided by every staff throughout my stay. Especially staff named "Nai" from VIP Concierge desk, she was very accommodating and helpful with questions I had about the Virgin Hotel resort. My experience at Kassi Beach (21 & over pool resort) was very much needed. It was a very relaxing environment with chill music played by the DJ and great appetizers and specialty margarita. I especially liked that it was not crowded at all, as other pools...