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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"Beautiful setting, classic hotel, care"

"Nice view of Mount Fuji in the rooms and during the onsen. "

"This property was absolutely amazing!"

"Purchase the dinner and breakfast—excellent buffets and beautiful dining room. Hotel has extraordinary ocean view. No need to leave the property as it has 3 onsens, restaurants, and activities."

"It is a 5 min walk from the station, the rooms are clean and the building feels new. The real differentiator though is the onsen on the 12 floor with sauna, hot and cold baths... a treat."

"The property is located at the north exit of Mishima station, most of the restaurants are at the south exit area. It's a long walk from north exit to south exit unless you pay 150¥ to enter the station. Lucky the hotel provides free shuttle bus.👍👍"