"The hotel was nice enough. The staff was fine. But hotel in need of updates. Hard worn out beds, bathroom door wouldn’t close, light shades missing. Bathroom tank water running continuously, not leaking but within tank. Caulk in bathroom crumbling. Definitely not sound proof as advertised. Great location and would be great with some repairs and upgrades."

"Great beach, friendly staff, just a little worn around the edges We stayed at Sunscape Cancun for a girls' week in early November and we all really enjoyed it. The beach was beautiful — honestly the highlight — and the staff were friendly and helpful the whole time. The food was good, and the location was great, close to the mall. The one thing to know is that the resort feels a bit rundown in places and could definitely use some updating. It also only has one main pool, and the pool chairs...

"I made reservations thru 3rd party who charged me $50 deposit out of the $121 total for the night stayed and told me the balance which would have been like $71 and change of my stay would be charged at the property. At check in the full amount of $121 was still authorized on my card. When asking for clarity the front desk guy was very short and rude with me. While there are beautiful pics online of this property showing clean rooms and areas when I was actually at the property the hotel looks...