"Great stay, staff were very helpful. Beds very comfy.
Wish there were more outside tables while the children are “learning to joust” etc
And would have been handy if we could have paid cash….another cashless establishment"
"Nice location , price and ambiance BUT I had three simple questions when I checked in. The receptionist knew the answer to none of them ( had to check ) : would there be coffee in the morning ? Answer No, not til the restaurant opened at 830 am !!!( Old COFFEE Inn ?!? ). Was the restaurant still open ( closing at 8pm ...didn't know what they were serving ). Would the 8pm World Cup match be shown ? ( Mind you there was a sign out front advertising it ). NO, they only put the TV on for England...
"When I arrived at the hotel there was NO PARKING available. Twenty spaces but none available! Also, hotel couldnt help with suggestions where to park. When I did check in, hotel staff were not presentable, looked tired and messy. Gave room key and quick instructions. Not shown to room. Carpet in the hallway disgustingly bad, very dirty, worn down and in need of repair.
Was asked what time I wanted breakfast. Breakfast severed between 7 - 9am when suggested 8am hotelier pulled face and sighed....
"Nice staff and great location if you're visiting the castle. But let down by shower head always dropping so I ended up holding it while using and absence of any shampoo/shower gel. Also it was a very hot evening when we stayed but the windows keept shutting close not allowing fresh air to come in. Overall for the price and the one night it was fine. One tip: if you're arriving after 5pm, there are plenty of on street parking which is free 5pm till 9am."