"The staff were exceptionally helpful and friendly in every area of our stay! Huge problem with the wifi regarding Uber and locating the Westgate Hotel..... the signal indication was constantly weak. Obtaining ice from the ice machine was definitely NOT a convenient endeavor: take the elevator down from the 13 floor, walk across the lobby through the bar and down a hall to another part of the Westgate hotel and wait for another elevator, go up a few floors, fill the bucket with ice and return...