"The hotel’s location and amenities were outstanding. The rooms are very spacious and the customer service was great. The elevators are slow and small so be prepared to wait! Also, there was an incident with one of the onsite restaurant’s staff members Tran who was very rude and unprofessional to the point her manager had to step in and ask her to go to the back! We reported her to the hotel Manager where the unfortunate incident was addressed but we did not allow that to ruin our stay because...

"The room was pretty clean but there was a set of used eyelashes on the bathroom floor. We loved the tap room for drinks and snacks but on a rainy night we tried to have dinner in the restaurant palm court and stood for awhile and then after we were sat, sat for awhile with out help. We walked around the corner to Capital Grill and had a great meal. There is no in room dining even though directions in the room tell you to dial zero. No one that answers the phone is helpful. Very weird- don't have...

"The staff was very helpful and nice."

"Helpful and friendly staff"