Melbourn Vacations from SAR2,808

Great location, good room service, nice staff

When we booked it was for two beds. When we got there we were in a tiny room one bed. Even though when we checked we were asked what we preferred and we said we had asked for two beds. We arrived at 9:30 am and had to wait all day to get our room. Once we were taken to our room it had one bed and looked like a broom closet. We were told there were no rooms with two beds unless we wanted to pay an additional £40 per night. We opted for the additional charge as we wanted the two beds. The original room they had us in you could barely move around as well. Not impressed.

Excellent customer service

Standard hostel: foam mattress, a cage so I can lock my belongings away and not much space to move. I was attended to quickly though and staff seemed helpful. There were lots of signs up about a mouse sighting in the hostel! There were not enough bathrooms, there were only two on our floor and both contained the toilet, sink and shower. So the floor was very wet and people had to wait to use it in the morning.

The room was clean, but we had a separate room for kids and some of the glasses were dirty. The carpets seemed a bit run down as well in both rooms. We were overall impressed with the building, the staff and the location.