"They lied about the room we booked. Payed for a king and got a room with 2 standard beds. Front desk person didn’t care at all and wasnt helpful."

"Restaurant very expensive—$44 for a beer and a glass of wine (WHAT?)"

"Immaculately clean is totally inadequate to describe how all spaces looked!! And, “I’m here to serve YOU” tone and attitude of the staff was ever present!!!"

"The historic property is located downtown Chicago, walkable from the Loop/metro, to Millennial park, River walk. The Art Museum. But Yiao!! I had a big miscommunication with Expedia. The room turned out to be $750 a night with costs and fees. And did not include breakfast. I don’t know how I missed that the nightly rate was so exorbitant when booking. And really, the room was nothing special, clean but nothing luxurious. I almost had a heart attack when we checked in and learned of...

"Beautiful clean! Can’t say enough amazing things about this property. Doesn’t even feel like you’re in Illinois. Well done on management"

"It was very clean and lovely, everyone was kind... checked in after a TERRIBLE hotel check in that I had to leave immediately, The Drake did not disappoint!"

"Two people got stabbed in front of the hotel, the hotel was roped off for several hours by police and newscasters. There are drug dealers on the corner that hang out in front of the hotel as well. As a woman I did not feel safe here. Otherwise the hotel itself was maintained well"

"Best"