"Rooms clean and warm but could do with a freshen up decoratively. Staff were very helpful. My only issue was the lack of disabled facilities. The ground floor rooms were sorted, but no walk in shower was available for us, and the small lift in the bar area was not working, nor did I see anyone attending to it during our 2 night stay. This limited where my family could sit for meals."

"My mother stayed in a room last night, I parked for a while but was told it must be a short stay, but I was rudely told ‘if you don’t move your vehicle soon I will have to fine you’ my mother has stayed in the hotel many times & use to be a regular . "