"The front desk person was rude and i got a small room than the one i booked same price"

"This was a handicap room. My 93 year old mother could barely get around in the room with her walker. A wheelchair would never be able to fit in this room. I could not see the numbers on the door while looking for our room. The force of water in the shower was very light. There was no butter for toast or waffles in the morning. The coffee was cold. I had to take it back to the room and heat in the microwave. "