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"As the name would imply, the hotel is located uphill from the main street of the town. The rooms were spacious and were separated by a wall, so each person had their own section. The bathroom was an issue as the toilet, sink and shower were all in the same place, so that if someone had a shower, the whole floor would get wet. The wi-fi was inconsistent but worked better in the dining area. The restaurant had minimal options and you had to order what you wanted for the evening hours beforehand. I did not expect too much from this hotel but the staff were very friendly and helpful, especially in finding us something to do on our free day there. There are no lifts, so a bit of walking to do to get to your room. "

"Excellent lodge with great food and service and beautiful interiors and extreriors… with stunning views of the Crater"

" I would say to anyone considering staying in this property think again, and move to another lodge unless you like to be harassed, kidnapped for 12 hours ( by locking the gate and not letting us go to Serenity four seasons till midnight when it was too late), Keeping me and my friend outside without a/c, food or water in the heat of Tanzania. Manager in Neptune Ngorongoro acted like he belongs to some criminal enterprises, thinking of nothing as racketeering, insults, threats, intimidations by sending his other gang members pretending to be police, causing my blood pressure skyrocket and nervous breakdown with crying all that time. Finally after reaching breaking point I started to fight back, by calling Expedia, American Embassy and other lodges in Serengeti where we were on the way to FOR HELP! This experience left a bitter taste about whole supposed to be nice vacation time across half of the world. I have been all over many continents, and seen good and not very, but in general hotels always trying to accommodate and resolve the problem. But this NEPTUNE NGORONGORO can't be even characterized ( the only things coming to mind is Torture chamber)"

"Comfortable budget rooms with lovely staff. Very popular with the tour guides. "

"Beautiful property in somewhat isolated area. Very friendly and accommodating staff. Only regret did not allow enough time to enjoy the property. The restaurant does not offer ala carte choice but requests can be accommodated."