Overall the experience was great, we would stay here again. The beginning was a little confusing to get our key, we had to drive to another office. The unit was clean and comfortable (nothing modern) but cozy. Assistance was quick and professional when needed. One negative is laundry. They use a 3rd party vendor and in order to use, download an app, create account and provide your credit card. Only on location in the middle of the complex, so if you're at the end, you have to walk (not fun in the snow).