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"Staff were very helpful, our room was clean and we enjoyed the roof top"

"Excellent - very nice and clean room. The staff was very helpful. Totally enjoyed the stay. "

"Great location and amenities around "

"Pei, at the front desk was helpful during check in and made our hotel experience great."

"The staff was fantastic and one of the best parts of the hotel. It is hard to beat the location as you are right in Times Square, and lots of things are within walking distance or a quick ride on the Subway. The primary downfalls are that it is older, thus, things such as bath tub have paint chipped in several places in the tub itself. The water in the shower is a bit finicky, and it can get very hot or suddenly turn cold (this happened to myself, my wife, and my son). The lobby is fairly small, and there is not much room to sit and wait, do some work, have a cup of coffee, etc. My suggestion is there is a place that they rent out by the escalator. They should open this up during the day and make it a larger lobby. It has a great view of Times Square. They could also expand seating areas to the floor above which has an escalator going up to it. It was usually roped off, thus, I did not see that area. Nevertheless, overall I think the hotel was a great value and definitely worth revisiting again. I highly recommend it if you are OK with a bit older looking hotel with a small lobby. By the way, if there is a long line for coffee, there is a great little place just outside of the hotel called Masseria Cafe and Bakery with usually no line"

"Had a really awesome experience in NYC - hotel staff was extremely professional, friendly and helpful. I recommend people staying here. "

"Great brand new hotel, great staff, very responsive. Very accommodating. It was the first time for me there and I We definitely come back and stay there. "

"We wished had better pillows it was too flat and uncomfortable "

"This is the second time we’ve stayed at this hotel. The rooms are beautiful and new. Very upscale. The location is perfect if you are going to the theater. It is our new go to place to stay. We were on the 9th floor and heard NOTHING from the street. Great sleep."