"I booked a room that stated sleeps 5. As we have booked many rooms while traveling that state sleep 5, I figured there was a sofabed pullout. Nope! They sleep 4 and then you need to pay an additional fee for a cot to sleep 5. This is extremely misleading, as my booking receipt says sleeps 5 guests...not 4 with an optional cot.
Fine, whatever I have no choice so I pay it. Head up to our room, to walk in on a very obviously room that has not been cleaned yet. Beds unmade, wet towels on the floor, used coffee cups etc.
We get a "sorry about that" at the front desk.
In the clean room.
TV did not work, it turned on, but no channels available.
AC did not work
Middle night table lamp stopped working at some point.
Had a message on the phone when we arrived, was a kid playing with the phone and the message never deleted.
I dont usually write negative reviews as I am pretty easy going and I understand things happen, but paying for a cot when they say it sleeps 5? False advertising. Dirty room at 530pm when check in is at 3pm?
Oh and we could not do breakfast between 6-730 as a tour bus was there eating......which we were warned about.
Next time we are passing through, I will book somewhere else.
Kids liked the waterslide though"
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