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"Feels like home "

"The staff at the front desk and restaurant as well as the porters were all very friendly and helpful. We found our room to be spacious, clean, and comfortable. The swimming pool was wonderful and offered a truly beautiful view of the city. If we find ourselves back in Makassar, we would stay here again. The food from the restaurant was just so-so, but it is available 24 hours, which is convenient if you need it. The only negative was the hotel shuttle driver who met us at the airport, as he wasn't very friendly, never introduced himself, had two boys at the airport help with the bags and then signaled that we needed to pay them, and only smiled when we tipped him, which we felt we had to do rather than wanted to do. As a woman, had I been alone in the car with him, I would not have felt comfortable. "

"the checkin was super easy and smooth.. front desk clerk came and opened the door upon arrival, big smile on his face and from then on i had a new friend in Makassar.. any questions i just asked him and not only did he answer them but would tell me better way or place than what i was thinking.. the food in the restaurant as well as the service was perfect.Coto Makassar huge sreving and just ENAK.. "

"Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own . "

"Property is very dated and damaged. (Carpets are stained, furniture is ripped, etc.) The ceilings also showed significant water damage and the shower was rusted. It’s very difficult to walk anywhere from the hotel. All that said, the staff were very friendly and helpful. "